Drive More Effective Decisions

Close Knowledge Gaps Rapidly, Effectively & Completely

A Four-Week Online Deep Dive into the Practices and Tools

Inside the Learning Cycle

That Lead to Confident, Data-Driven Decisions

The Lifecycle of a Knowledge Gap


Clarify the question and purpose for the Knowledge Gap to ensure that you are building the knowledge needed most.


Design learning activities that are right for the type of Knowledge Gap that you have, and build an efficient plan to close them — maximizing the value of your team's learning time.


Run rapid experiments to build the knowledge you need, starting from the knowledge you have, which will close Knowledge Gaps faster and more effectively.


Report your results using visual models and tools that help your decision maker understand the data and weigh the alternatives, resulting in better decisions that lead to a stronger product.

Empower your Scientists, Engineers, Designers and Product Managers to build the knowledge needed to make better decisions the first time.

This series, consisting of four one-hour online classes will help your teams close their knowledge gaps rapidly, effectively and completely — giving your decision makers the knowledge needed to make data-driven Key Decisions.

We built this online class to give you the skills and tools you need for immediate success.

  • How to Clarify the Knowledge Gap Question to Build the Right Knowledge. Knowledge Gap owners struggle to close Knowledge Gaps that are too broad, vague or fuzzy.  The first step to close a Knowledge Gap is to write a well-defined question that can be closed neatly and efficiently.
  • Why You Need a Good Purpose Statement and How to Write One. In the Rapid Learning Cycles framework, we "de-risk" our Key Decisions by building the knowledge to make these decisions with greater confidence.  A good Purpose Statement ensures that every Knowledge Gap focuses on the knowledge needed for its Key Decision.
  • How to Build the Foundation for an Effective Learning Plan. The basis for a solid Learning Plan rests upon closing Knowledge Gaps rapidly, effectively and completely. The class will cover the four types of Knowledge Gaps and the tools used to close each one.
  • How to Organize Rapid Experiments. Many Knowledge Gaps require experimentation — and not just in the technical realm! We will introduce you to a tool, the "Plan-Do-Check-Act (PDCA) Sheet" that will help drive rapid and effective experimentation to build knowledge quickly.
  • How to Transform Numerical Data into Visual Models to Support Your Decision Makers.   Whether your decision maker is an Executive Leadership Team, your Business Leader, your Program Sponsor or even the team itself, the right visual models lead to better decisions by helping you "tell the story" learned from your data. Maximize the impact of your hard-won knowledge by using data visualization and charting techniques that are easy-to-read and interpret.

Real Time Coaching on Your Active Knowledge Gaps
with Two Options

"Hot Seat"
Coaching in
Live Sessions

Live sessions feature "Hot Seat" coaching with an experienced coach who can help you improve your approach to your Knowledge Gaps, from defining the question to writing the report for your decision makers. You may choose any Knowledge Gap that you can share with your classmates, and we will provide a case study if you are not able to share anything from your own work.

You can opt for Private Email Feedback for confidential coaching on active Knowledge Gaps from your organization. We will sign an NDA if needed so that we can work together on real Knowledge Gaps from your active program. Your registration includes confidential feedback on five Knowledge Gap Reports over three months following the conclusion of the live sessions.

Private Email

Live Session Dates and Times

Thursdays — Sept. 16, 23, 30 & Oct. 7

Best for Americas

7 am PDT

8 am MDT

9 am CDT

10 am EDT



15:00 BST

16:00 CEST

Other Regions

We are compiling a waiting list of people from other regions who would like a public class. Please contact us to let us know you're interested.

Who Should Attend This Online Class?

In a Rapid Learning Cycles program, anyone can be the owner of a Knowledge Gap.  This class would be especially valuable for:

  • Technical Leaders who own technical Knowledge Gaps, especially those who mentor other technical experts on how to close the Knowledge Gaps within their areas of expertise.
  • Scientists and Engineers who will need to design and run experiments in order to build new knowledge to close Knowledge Gaps that expand the boundaries of knowledge.
  • Product Managers and Designers who need to close Knowledge Gaps around customer needs and business value creation.

This class will be especially valuable for anyone who mentors other team members around how to close Knowledge Gaps and write Knowledge Gap Reports.  The coaching methods used in the class will be leverageable to the situations where you need to coach others.


Close Knowledge Gaps
Rapidly, Effectively
and Completely

The Knowledge Gap Question and Purpose Statement

It's hard to close a Knowledge Gap that's vague, fuzzy or just not the right question.  We'll describe how to write a clear, crisp question and define its purpose to guide you the rest of the way.

Four Types of Knowledge Gaps and How to Close Them

The learning activities you need depend upon the type of Knowledge Gap you have. We'll cover the types of Knowledge Gaps that show up in Rapid Learning Cycles programs and the best practices for closing each type.

PDCA Sheets to Drive Rapid, Effective Experimentation

Rapid PDCA cycles make your experimentation more efficient and effective without adding a lot of overhead. We'll show you how to use a PDCA Sheet to spin rapid cycles of experimentation that build knowledge quickly, and apply in technical, customer and business contexts.

Visual Modeling to Support Better Decision Making

Your Knowledge Gap report is the tool you will use to share your new knowledge with your team and decision makers.  Good visual models make it easier to tell the story that's found in your data so that others can see the patterns in the data that you see. We'll cover best practices for building and using visual models that support better decisions.

Accelerate a Mission Critical Program
with Private Email Feedback

When you sign up for the Private Email Feedback option, you will receive confidential coaching on the five most important Knowledge Gaps in your program right now.

Work on real Knowledge Gaps - not class exercises. We'll work with you to get the NDAs in place so that you can get coaching on the knowledge you're building for your current program.

By reviewing a sampling of Knowledge Gaps, we can identify common patterns and give customized recommendations.

To take advantage of this, select the "Private Email Feedback" option below.


Your Instructor: Kathy Iberle

You’ll have the opportunity to work directly with Kathy Iberle, the first person certified as a Rapid Learning Cycles Certified® Advisor, who has been an affiliate with Rapid Learning Cycles Institute from the beginning.

Kathy has a strong interest in effective problem-solving methods that drive data-driven decision making, and she played a key role in developing these aspects of the Rapid Learning Cycles framework.

Kathy’s background is in mixed hardware/software engineering with a focus on quality engineering.  She has worked with a wide range of products – everything from printers to early web applications to cardiology and scientific instruments.  In the course of her adventures in the high-tech world, she’s developed or improved many types of development processes for teams both large and small.

Kathy lives in Vancouver, Washington where she runs her own consulting business and enjoys hiking, camping, and snowshoeing in her spare time.

Class Options

Live Sessions with
Hot Seat Coaching

  • Live session "hot-seat" coaching
  • Core Content videos with unlimited playback
  • Action worksheets with homework assignments

Live Sessions with
Private Email Feedback

  • Live session "hot-seat" coaching
  • Core Content videos with unlimited playback
  • Action worksheets with homework assignments
  • Confidential email feedback on five Knowledge Gap Reports over the following three months
  • We will sign NDAs if needed to allow for working on confidential programs